Frequently Asked Questions

If you have another question, send us an email at info@eastcoastcampers.co.uk

Do I need a special license to hire?

No, all our motorhomes are below the weight threshold therefor a normal license suffices, however for insurance reasons drivers must be over 30, younger drives can be referred to the insurance company for consideration, this may mean a higher damages/insurance deposit to be paid. Drivers MUST have held a full license for a minimum of two years.

Do I need my own insurance?

No, fully comprehensive insurance is included in the hire cost. 

What do I need to provide for insurance/hire?

You will be required to provide two up to date proof of address documents, a copy of your license, a copy of the counterpart of your license.

Is there an age limit to hire?

Yes, drivers must be between 30 and 75. However, if slightly outside this age frame we can refer your details to our insurance company and they will make a decision on individual cases. Sometimes they will ask for more information and possibly a higher damages deposit to be paid. So don’t hesitate to get in touch and we will be happy to check it out for you.

Is there a minimum hire period?

The minimum hire period from September to June is 3 days. July and August is a week minimum hire period.

How many drivers can drive the motorhome?

The standard insurance that comes included in the hire cost covers two drivers, additional drivers can be added so get in touch and we can arrange this.

Are pets allowed?

Yes, we allow small well behaved pets (and all sizes of well behaved humans)

What time is collection and return of motorhome?

On the day of hire motorhomes can be collected from 3pm, allow for approx. 45 minutes to complete handover. On return day the motorhome must be returned by 10am otherwise a day’s hire will be charged.

Is there a damages deposit to be paid?

Yes, a £750 damages/insurance deposit must be paid via a traceable means (not cash) the day before departure. This will be returned within 3 days of returning the vehicle. Any damage/soilage fees/unpaid toll fees will be deducted from this.

Is a deposit required to secure booking?

Yes, to secure a booking a deposit is required. If booking for a week or more a non-refundable booking deposit of £500 is required. Otherwise, it is 50% of the total hire cost to be paid to secure the booking. All balances must be paid 21 days before departure. A cancellation policy applies. 

What’s included in the cost?

Insurance, Gas cylinders, BBQ, Charcoal, Towels, Bedding sets, Outdoor Seating and Table, Cutlery, Crockery and Toilet Chemicals.

What’s NOT included in the hire cost?

Fuel is not included in the hire cost, all vehicles will be collected with a full tank of fuel and should be returned with a full tank. Vans should be returned clean and in the same condition they were collected or a cleaning fee will be deducted from deposit. Toll charges must be paid by customers at the time of crossing, otherwise, an admin fee is applied on top of the toll fee. 

Can I travel to the UK/South of Ireland/EU?

Yes, we will provide all relevant documentation needed to travel across the border and the insurance provided covers you to travel unhindered. Anywhere outside of this you can get in touch and we will happily add it to the policy/ check if it’s covered.